Kill your timesheet**? What is the substitute? Until we, at View Legal ‘burnt the time sheets’, our sole focus was on what would be ‘chargeable’. Having abandoned timesheets, our focus immediately changed to “what is valuable ?”. While the journeys of other firms may be different, the common theme about the firms making real and tangible progress is that they do not track time on timesheets in any manner. The substitute for timesheets is, in our experience, a very personal one. The three KPIs we use are: Number one is the “Shipping”. This concept has been popularised by leading thinker, Seth Godin. Counter-intuitively, even though we do not track any time spent on a task, we religiously track the time it takes for us to fulfill a promise to a client. In other words, how long it takes between agreeing a tranche of work and completing it? Next, we regularly conduct “After action” reviews. Since we constantly want to improve our overall performance, after action reviews are the only tool that allow us to capture the key conclusions from any piece of work in real time. Finally, we have “Flexibility, fun and flow”. The concept of flow is an entire topic in itself. however provides the foundation for a more easily understood concepts – i.e. flexibility and having fun. ** For the trainspotters check out Ned’s Atomic Dustbin and their tune ‘Kill Your Television’ (a big part of why I have not had a TV since 2005). View here: https://www.youtube.com/watch?v=hRAIm73okFQ P.S. – For the deep cut trainspotters – yes Ned’s atomic Dustbin took their name from an episode of ‘The Goons’. P.P.S. – Youth highlight = taking the lead singer for Ned’s Atomic Dustbin for a world tour of South East Queensland when the band had a day off touring in the early 1990s … my 1980 Holden Gemini performed stunningly on the day as I recall … photo of said car features in this post; taken after I had crashed it into a police car … learn more at book #8 in my kid’s book series (all books written under my pseudonym ‘Lily Burgess’ – kid #3), here: https://www.wordsfromdaddysmouth.com.au/
Taking 'suitable for all ages' to a new level (aka takin' it to the streets**) Despite having 'written the book' in every one of View's areas of specialisation, the fact is our biggest seller is '101 of the Best Ever Lawyer Jokes' ... closely followed by '101 of the Best Ever Accountant Jokes' - hence the in pre-production manuscript '101 of the Best Ever Financial Planner Jokes' ... Therefore very excited to receive the image here recently of a customer who got a copy of our Lawyer Joke book and showed his 2 year old son. The son is now so obsessed with it he takes it everywhere (image here is at a local café).
Details do matter (aka - love is in the air**) For the almost Friday post today, the image is our reminder that details can matter (the details viewers will note that true love is in the air in this (awkward) family portrait in more than one place ...) And so too in the lead up to 30 June, if you are involved in trusts, please read the whole deed. Or if you don't read the whole deed, at least check that the vesting day has not already passed ... we have had yet another trust come to us with this exact issue (well into double digits now in the last while).
A why for (no noise) meditation ** For the almost Friday post this week, a question. Namely, are you like me and seeing the image here reminds you why mediation is so important for many now; at least compared to circa 1990. In the days of dial internet (and indeed, any earlier times) the opportunities to have space for an uncluttered mind seemed to be almost hardwired into society. For example, the wait time for internet connection to be secured approximately equal to the load time of Pong on Commodore 64 a generation earlier. In both cases, plenty of opportunity to decompress. Not so today, where connection is omnipresent; unless we proactively and deliberately make the space. One pathway for many (including me) = daily meditation.
Big foot strikes again** It is a reassuring sign when checking into an Airbnb in northern New South Wales and near the front door, you are greeted by the image featured here today. Arguably, a timely reminder for us all about the little things that we can do differently in our businesses to grab the attention of those in our tribe who are important to us. The rock carved into the shape of the foot would have likely been a ‘nothing' to non-Monty Python fans. For me, being a Monty Python tragic, it immediately framed the entire experience as predisposed to being a positive one. Of course, whether any of this was intended by the owner does not in my belief detract from the key question – i.e. what are the ‘little things’ that we can be doing in business to make our customer’s experience more memorable.
A hazy shade of communication ** Like many firms I suspect, we are passionate believers in a ‘zero inbox' before logging off each and every day. Despite the recent deluge of pre election ''information'' - with the right systems, we believe that the goal is a manageable one. Indeed it is arguably best practice, particularly when on some days, a significant three-digit number of emails are received. This said, we have made plenty of errors on the journey towards zero inbox, not least of which the day we discovered a team member with over 8000 emails in what they had long been claiming was a ‘zero inbox' (and yet were constantly missing responding to important emails). Their assumption was that a zero inbox simply meant zero unread emails as opposed to the image which features today …
What's your one of one (or your one thing) ** One of the mantras that View subscribes to is the mantra that you can only have one priority at any moment in time. To coin the Stephen Covey quote – the main thing is to keep the main thing the main thing. The other way we refer to this is the so-called rule of 1/1/90. As profiled in previous posts, this rule states that there is one substantive goal in our business, that one person is accountable for delivering, and it must be delivered within 90 days. ** INXS arguably understood the principle by writing the song which features as the title for the post today
Dad of the year submission: 1. Agree to take daughters to long since sold out @billieeilish concert to listen in from the street 2. Randomly score tickets a few minutes before start time at a premium of less than $2 above the original issue price ......