Widget does not update with new photos

If your widget is not updating with new pictures or videos there might be three reasons:

  1. Your Instagram access token expired
  2. Your widget was not refreshed yet
  3. You are using improper embed code for upgraded widget

Expired access token

When you log in to LightWidget, Instagram access token is created. With that token we can get info about your latest pictures. Tokens expires from time to time. When token expire we are no longer able to get info about your new content posted to Instagram.

In order to refresh your access token, please follow the instructions from this tutorial: How to refresh access token?

If you wish to read more about access tokens here are some helpful resources:

Widget is not yet updated with new content

If you have free version of the widget we check for new content once per day. There is no fixed time of the day when we check for new content. So it might be up to 24h before your widget is updated with new content.

If you have upgraded version of widget we check more frequently for your content. So new picture or video is posted to Instagram account it should appear in your widget in less than 30 minutes.

Using improper embed code for upgraded widget

This is especially important for those users that have websites without SSL encryption (HTTPS) but are using upgraded widgets. If your website is loaded via HTTP protocol (no https:// in your website URL) please make sure that you are loading your upgraded widget via HTTPS.

You can find the valid embed code on your widget info page. Here you can find in details the procedure of finding your upgraded widget code: Where can I find my widget embed code?

You can also force the widget to load via HTTPS by replacing <iframe src="//lightwidget.com... to <iframe src="https://lightwidget.com"... in your embed code.

If nothing helps, please create a support ticket on our support page. We will check it out what is going on:)

Comments (17)

  • Hi there! One of my videos is not appearing - I've tried reducing rows and columns and it is just gone. I've refreshed. Then waited. It's gone. Can you help? I also have the upgraded account. Thank you! Tanith Hudson


    • Hello:) Could you please drop us a support ticket regarding your case? Please provide us with widget ID where this issue occur and link to Instagram post that does not appear in the widget. We will investigate further:)


  • Hi, I have inserted the code into my website but instead of displaying my Instagram images its just a box that says 'This is free version of our widget. HTTPS is disabled for free widgets. Please upgrade this widget to enable HTTPS on your awesome website! UPGRADE NOW!' - will this appear if I publish it to the web?????


    • Hi there! It depends if whether you have free widget or upgraded one. If you have free widget - yes, the message will appear on your website. If you have upgraded one, please make sure that you are using valid embed code. If it will not resolve your issue, please use our support page and send us a ticket with more details, like your page URL, widget code etc. We will check it on our side:)


  • Hello, I haven't the free widget, but my widget is not updated with new photos in the desktop version but it is updated in the mobile version. My token is ok when I check. https://www.headerpop.com/ (widget is on the footer of the homepage)


    • Hi there! FYI - we replied to your ticket which is the same as a comment:) Please check your e-mail:)


  • My Widget for @nextchaptertattoostudio is active but I states it hasnt refreshed since 4/4/19 ??? ive tried everything but cannot refresh for tjhe new content to come through


    • Hi there! FYI - we replied to your ticket which is the same as a comment:) Please check your e-mail:)


  • Hi there. I want to use your widget on my business website, but I have 3 different IG profiles for 3 different countries where we sell our products. Is there anyway I can get 3 tokens and display different profile on each website? Do I have to pay 3 times or I can buy just 1 licence?


    • Hi! You need 3 separate add-ons. If you have 3 different Instagram accounts you need an upgraded widget for each one of them. We only support one Instagram user per widget. You can display single widget on unlimited number of websites, but if each widget should have photos from different account, it will not help in your case. In case of any further questions please let us know:)


  • OK, so it's been 30 minutes now (premium widget) and I still see nothing. Weird.


    • Hi there! If your access token is active (you can check that on your access token page) and it still does not work, please create a support ticket and provide us with the widget ID that does not update. We will take a closer look:)


  • This is messed up. I ain't never seen a code that after you pay for it will not work again on your website when you are done. Geez


    • lightwidget profile picture

      Hi! Please make sure that you are using the correct upgraded embed code on your website. The widget upgrade add-on is attached to the particular widget, not to your user/Instagram account. If you will create a new widget, it will be a free widget by default. You will find the correct code in the email with information about your upgraded widget or on your account. In case if this will not solve the issue, please submit a support ticket, someone will have a closer look:)


  • Can the developer update the widget? Will this updated widget stay for the client if the developer is disconnected?


    • lightwidget profile picture

      Hi Rafael! The developer can refresh the access token if he knows the credentials to your Instagram account or has a role on the Facebook Page (for Business connections). The developer can change the settings of your upgraded widget at any time. If you will remove the developer, the widget will stay with the developer. If the developer will remove you from the list, the widget will be migrated into your own user account:)


  • how often does the token expire?


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