The widget does not update with new posts
If your widget is not updating with new pictures or videos, there might be a few reasons:
- The expired connection between the Instagram account and our app (expired access token).
- The widget still needs to pull the latest photos from Instagram.
- Improper widget embed code.
- Incorrect widget settings regarding content.
- Invalid hashtag placement.
- The missing post is a collab post.
- The missing post is a pinned post.
The expired connection between the Instagram account and our app (expired access token).
If your Instagram account has an expired token, you must refresh it. Click the Refresh token button to start the token refreshing process.
You can read more about refreshing tokens in this article – How to refresh access token?
When you connect your Instagram account to LightWidget, Instagram provides us with a unique key, named access token, which permits us to access certain information from your account. This information is required to update your widgets successfully with the latest posts.
If the connection is expired, we can no longer update the Instagram widgets with the latest content.
The widget still needs to pull the latest photos from Instagram.
If you have a free version of the widget, we check for new content on your Instagram account once per day. It may be up to 24h before your widget updates with new content.
If you have the widget upgrade add-on for your Instagram feed, we check more frequently for new posts. Pictures and videos posted to your Instagram account should appear in less than 30 minutes.
Improper widget embed code.
If you purchased the widget upgrade add-on, make sure that you use the proper widget embed code.
Go to the list of your widgets and click the Show more button next to the Instagram widget with Upgraded status.
It is significant for users with websites without SSL encryption (HTTPS) but who are using upgraded widgets or loading them from localhost.
Incorrect widget settings regarding content.
Check your widget’s settings in the widget creator’s Content section. Please check if one of these options might be excluding the missing posts:
- Hashtag filtering
- Show all images
- Show videos
- Show reels removed from the profile grid
Some of these options might exclude the missing post from the widget. For example, the absent video post in a feed may be excluded because the “Show videos” option is disabled.
Invalid hashtag placement.
If you use the Hashtag filtering option from the Content section, ensure the tag is in the post description/caption on Instagram.
If the hashtag from this option is in the comment section instead of the caption, the post will not appear in the widget.
The missing post is a collab post.
We use official Instagram APIs to pull the photos from your account. Currently, the APIs do not support collab posts.
If uploaded directly to your account, you tagged another user in collaboration; such a post will appear. If another user posts and adds you as a collaborator, it will not appear in the widget.
The missing post is a pinned post.
This case is very similar to the missing collab post. The official Instagram APIs still need to support the pinned posts properly. Pinned posts will appear in our widgets, contrary to the collab posts. However, they will not be pinned to the top of the feed, as in the application or on the Instagram website.
If nothing helps, please create a support ticket on our support page. We will check out what is going on:)