Widget does not work after upgrade

If your widget does not work after the upgrade there can be various reasons. Most common are:

  1. You are using incorrect widget embed code
  2. Your old widget is cached by the browser

Incorrect widget embed code

Please keep in mind that we offer upgrade per widget, not per account. If you upgrade single widget it will have all benefits of upgraded widget. But if you create another widget, it will be free widget.

Sometimes it happens that after the upgrade user creates new widget and uses it instead of upgraded widget code. So first, make sure that you are using upgraded widget code, not free one. You can find the list of your upgraded widgets on My widgets page. When you click Show more button it will redirect you to the page with your upgraded widget code. Make sure that it says Upgraded not  Free in status column.

Here is another article that will help you find your widget embed code – Where can I find my widget code?

Widget cached by the browser

We use browser cache to optimize performance and loading time of our widgets. For our upgraded widgets cache expiration time is set to 30 minutes. In some cases where you are already using the upgraded widget code and it still shows message that widget is free, you can try to clear your browser cache.  Refresh your cache is great website with instructions how to do that for various browsers.

If both method failed and your widget still does not work after the upgrade, please submit a support ticket. We will investigate what is going on.

Comments (13)

  • Our site address is here.▼ https://xn--jj4bxg916c.com/ I applied for an upgrade on the Lightwijet site. So I put in the widget address and paid $10. But I can't see the Instagram picture on the site. I applied the source sent by mail. But I can't see it. What's the problem? Let me know. Please reply.

    sohangsum_official

    • Hi there! We described the problem in the ticket you sent to us:) Please check your mailbox.

      lightwidget

  • Im still having issue after i paid for the upgrade - my widget isn't showing on my website! www.pathfindermarketingsolution who do i need to talk to to get this fixed??

    pathfindermarketing

    • Hi there! Please create a support ticket on our support page here: https://lightwidget.com/support Please send us the link to your page where the widget is located and the widget code you embedded on your website. We will investigate further:)

      lightwidget

  • It still shows free after upgrade.

    al200official

    • Hi there! Please create a support ticket and provide us with your widget ID. We will have a look on our end:)

      lightwidget

  • My website says "Widget Add-on required" and will not show the feed. thoughts?

    premierequip1

    • Hi there! Please create a support ticket and provide us with your widget ID. We will have a look on our end:)

      lightwidget

  • Our website address is here.▼ hhttps://plakatmurahcepat.com/ I submitted an upgrade request on the Lightwijet website. So I entered the widget address and paid $10. But I can't see Instagram images on the site (chrome/smartphone), but on mozilla firefox it can work fine. I implemented the source sent by mail. But I can't see it. What is the problem? Let me know. Please reply.

    plakatmurahcepat

    • lightwidget profile picture

      Hi! Please try to flush your browser cache. If it won't help, please check if you don't have any plugins that might block access to instagram/facebook servers installed in your Chrome browser. If it will not solve the problem, please drop us a support ticket!

      lightwidget

  • I have 2 x $10 widgets from 2018 but neither work now and my account says I only have the two free widgets. I have submitted 2 tickets and await your reply still.

    becca

    • www.shikobabride.com

      becca

    • lightwidget profile picture

      Hi Becca! The problem is that you've connected your Instagram account using the Business connection, but your upgraded widgets are using a consumer connection. In order to get more details, please try to reach out to us again, because we didn't find any support tickets from your email address. Alternatively, please send us a message on Facebook to get some help there!

      lightwidget

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