The widget asks for an upgrade add-on while it’s already purchased
There can be various reasons why your widget asks for another upgrade add-on. The most common are:
- Using an incorrect widget embed code.
- The browser cached the free version of the code.
- Payment still needs to be processed.
Using an incorrect widget embed code.
Ensure that you use the correct widget embed code on your website. You can find the list of your widgets on the My Widgets page. Clicking the Show More button next to the item with Upgraded status will redirect you to the page with the information about your premium feed.
Please remember that the widget upgrade add-on is associated with a particular widget, not the entire user/Instagram account. If you create a new feed on our website, it will be a free widget version without the add-on.
If you want to change some settings of your widget, please edit the settings of your existing feed with the upgrade add-on instead of creating a new one. The Edit widget button is on the same page where you can copy the embed code.
If you need some help with changing the widget’s settings, please read this article: How to change the settings of my widget?
The browser cached the free version of the code.
Please try to clear your browser cache or use the DevTools with a disabled cache. Each web browser is different. We suggest following the instructions on Kinsta, which have a step-by-step guide for the major browsers – How to clear browser cache.
We use browser cache to optimize our widgets’ performance and loading time. We try our best to disallow caching of messages about the necessary add-on, but it might happen. Instead of an upgraded widget, your browser is serving you the old, cached version of the plugin.
Payment still needs to be processed.
If you just purchased the upgrade add-on, make sure the payment is processed. Once your payment is processed, you will receive an email sent to the email address given during checkout.
With PayPal, usually, payments are processed instantly. When you pay using a credit/debit card with PayU in 90%, it is instant too. In the case of some banks, PayU might perform additional checks. PayU sends an email where you can check the status of the payment.
If all methods fail and your widget does not work after the upgrade, please submit a support ticket. We will investigate what is going on.